HADM 4140

Last Updated

  • Schedule of Classes - June 22, 2015 4:42PM EDT
  • Course Catalog - June 11, 2015 6:21PM EDT

HADM 4140
Quality Systems and Processes

Course information provided by the Courses of Study 2014-2015.

The foundation of this course is on the emergence of quality management as a strategic focus in firms seeking excellence and a competitive edge. Topics include defining quality in service industries; techniques for designing high-quality services, process analysis, problem identification techniques, statistical process control techniques, process capability analysis, and robust design of service processes.

When Offered Spring.

Comments Undergraduate students only.  Co-meets with HADM 6030. Graduate students must enroll in HADM 6030 

View Enrollment Information

Syllabi: none

  •   Regular Academic Session.  Combined with: HADM 6030

  • 3 Credits GradeNoAud

  • 13314 HADM 4140   LEC 001

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  • Enrollment limited to: undergraduate students. Graduate students must enroll in HADM 6030.