HADM 4101

Ethics in Hospitality: Challenges and Choices

Course Description

Course information provided by the Courses of Study 2014-2015.

In an increasingly competitive business environment, being a successful manager in the hospitality and tourism industry requires an ability to understand and address the often competing demands of many different stakeholders. These include (among others) customers, investors, employees, vendors, governments, local communities, and advocacy groups. Maintaining the trust of these constituencies is vital to effective management-and to the health of the company itself. Such trust is undermined by actions stakeholders perceive as unfair or even unethical. Hence, hospitality and tourism managers must be able to identify and resolve tough ethical challenges posed by conflicting stakeholder interests. Moreover, they need to be able to recognize biases and other psychological traps that can result in unethical actions that threaten stakeholder relationships. This discussion-oriented course aims both to sharpen students' skills in ethical reasoning and to help them avoid cognitive pitfalls that can lead to ethically defective decisions. Making use of a variety of relevant concepts and principles, class discussion will critically examine ethical issues confronting managers in the hospitality and tourism industry and explore how those issues might be handled in ethically defensible ways.

When Offered Spring. (Weeks 1-7)

Permission Note Enrollment is limited to: SHA students only. Others must have permission of the instructor.
Prerequisites/Corequisites Prerequisite: HADM 1150.

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